Our Warranty 5 year limited warranty
Amisco hereby warrants the welding and metal structure of its products for a period of five (5) years of indoor commercial or institutional use. Wood products and upholstered products have a one (1) year limited warranty. Metal, wood and upholstered products are warranted against damage caused by material and workmanship defects, occurring during a normal use and under the conditions for which the products are designed.
The warranty does not cover:
- Normal wear of paint, lacquer or upholstered covering;
- Variations in surface materials (ex: matching grains, color and textures across different substrates or lots);
- Decorative features, glass components, glides and other accessories;
- Defects and damage resulting from improper use, care or assembly, from unauthorized repair or alteration or from negligence.
Under this warranty, Amisco will, at its discretion, repair or replace the defective part at no cost during the first year, except for transportation, handling and shipping costs which will be charged to the purchaser. After the first year, the cost of replacement components is 1/5 of their price times the number of years of use, plus handling and shipping. The replacement parts are included in this warranty for the remainder of the original warranty period.
This is a limited warranty; any defect not specifically covered herein is excluded. Where allowed under the law, Amisco disclaims liability for all special, incidental and consequential damage.
Claims and merchandise returns
If parts are missing or received damaged, contact Amisco within 30 days from your purchase date. All warranty claims must be sent in writing to Amisco together with the original or photocopy of the original purchase receipt and the following justification pieces:
- Picture of the whole product
- Picture of the damage or defect on the product
- Picture of the product individual identification label (when applicable)
Amisco reserves the right to ascertain the basis for a request. Defective merchandise may not be returned until receipt of Amisco’s written authorization and shipping instructions are given. AMISCO reserves the right to replace merchandise deemed defective with similar merchandise of same value if original merchandise is no longer available.
Amisco’s metal products are coated with a baked powder paint, which gives them a durable, environmentally friendly finish that’s suitable for indoor use. Our metal colors have special finishes that can affect their opacity level and texture. We invite you to consult our FAQ to choose the color that best suits your needs.